Refund & Return Policy

Last updated: August 22, 2026

We want every customer of Shahin Watch to be happy with their purchase. This policy explains when a product can be returned, exchanged or refunded.

1. Check on Delivery

Please check your product in front of our delivery staff or courier at the time of delivery. If the product is damaged, broken or not the one you ordered, refuse the delivery and tell us immediately on our WhatsApp or phone number.

2. Return Window

• Products with a manufacturing defect can be returned within 3 days of purchase.
• The product must be unused, with its box, tag and any accessories it came with.
• Please keep your purchase receipt or order message as proof of purchase.

3. Exchange

If you prefer, we can exchange a defective product for the same model or another product of equal value. If you choose a higher priced product, you only pay the difference.

4. Refund

• Approved refunds are paid back in cash at our shop or through a payment method agreed with you.
• Delivery charges are not refunded once a delivery has been completed.

5. Not Covered

• Physical damage, scratches or broken glass caused after delivery.
• Water damage, fire damage or damage from improper handling.
• Battery wear or normal wear of strap and finish.
• Products without original box, tag or receipt.

6. Warranty Service

Many of our products carry a brand warranty period which is confirmed at purchase. Warranty claims are served through our shop. Bring the product with its box and receipt.

7. How to Request a Return